How long will it take for my rug to arrive?
Shipping times may vary, depending on the size of the rug you have ordered.
Please note, over-sized rugs that require a freight carrier may take a few days longer.
In most cases, rugs ship within 7 days of order. Please allow an additional 2 weeks for delivery.
Custom area rugs will have an estimated time of arrival specified at the time you receive your price quotation.
All orders are shipped free to most addresses within Canada wherever shipping by land is available. Shipping is through Canpar Ground Courier, Canada Post, FedEx Ground Courier, or UPS Standard. Rugs will be delivered Monday-Friday between 9-6 pm. However, the courier will not specify a time.
Please note that extra charges may apply for over-size rugs (9x12 or larger) and/or rugs shipped to remote areas of Canada. These items are too large to ship via UPS or FedEx and must be shipped via truck or a specialized carrier. In most cases, these carriers will call you prior to delivering your order to arrange a delivery appointment during regular business hours.
All items shipped to a residential or business location will be delivered to your door. Please know, unless your item is over sized, you will not receive a call prior to delivery. UPS/FedEx are unable to provide this service.
Because we use a manual payment method we send an invoice to confirm your order. If there are any additional freight charges they would be listed on the invoice. You would then have the option to follow through or cancel the order at that time.